Customer experience

Customer experience (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context.

With products becoming commoditized, price differentiation no longer sustainable, and customers demanding more, companies need to focus on delivering superior customer experiences.

The MarketExpansion’s customer experience management solution involves strategy that focuses the operations and processes of a business around the needs of individual customers. Companies have started to focus on the importance of the experience.

Our services at a glance:

  • Definition of an individual CX strategy for your launching brand in Germany
  • Implementation of people, systems and processes
  • Execution of the CX strategy across channels
  • Monitoring & optimization of the CX strategy

Quick Contact

Request A Call Back

Customers

The world’s best businesses trust Bilytica Analytics.

Technical resources.

Harnessing the power of Bilytica Consulting Servics

Seeing and Understanding your data is the key to competitive advantage in 2016. See why Industry Leaders Trust Bilytica consulting solutions.

Download presentation

Best practices for adopting secure, governed self-service analytics

Find out how Bilytica advanced analytics allows business users and IT to transform the way they used to see their valuable information.

Download white paper

Put the most powerful analytics platform
to work for your business.

Contact Us